• How our support desk works
• Oracle DBA Costs for Hamilton Associates
• Management Services
• Our Impact on your Business Downtime

The Support Management Services of Hamilton Associates is committed to prevention of system and business downtime which is likely to have a major impact on the revenue and productivity of an organization.

Productivity Impact: This is defined as the average salary multiplied by the total business hours impacted in the case of stoppage of access to systems and data for various reasons.

Revenue Impact: This is derived if you multiply the average monthly gross average revenue with the number of business hours during which the application was inaccessible.

Downtime is then calculated by adding Productivity Impact and Revenue Impact.

Today with the fast-paced expectations and insurmountable targets in the face of drastic IT budget cuts, IT departments need to be efficient and cost-effective. Hamilton Associates achieves all this through solutions to reduce the chances of productivity and revenue getting impacted.